Upon receipt of the goods, any damages or shortfall noticed must be reported immediately to or/and by telephone (+386 (0)2 601 59 12) and shall be within three days of delivery of goods ordered (and time shall be of the essence).

Damaged goods claims will be processed within 3 working days of notification, as will shortfalls in the order.

In the event that the Buyer mistakenly ordered the wrong product, the Seller (Ad Astras d.o.o.) will refund the cost of the goods (less the initial delivery charge) when they are received back by the Seller in a re-saleable condition. The cost of return shall be paid by the Buyer and will not be refunded.

All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them. Returned goods that are damaged in transit due to poor packaging will NOT be refunded, and will be returned to the Buyer.

All returns must be accompanied by an e-mail or letter, including the Buyers Full Name and Address appearing on the Invoice a daytime telephone number, the Invoice Number, Buyer's transaction account  (bank or PayPal), and a brief description of the situation that needs to be resolved.

All returns must be sent back to the Seller by registered post or by other means that require a signature of receipt of the goods at the Sellers warehouse or reception.

This does not affect the Buyers statutory rights.

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